Alle reviews van Joline Tollefson
Review over: Discount Glasses
Customer Service is AWFUL! GOOD LUCK finding a human who will help.
I would of gave 1 star but my first pair order went good, hence the 2 star. I placed one order and absolutely loved the pair and thought great I found the company where my teenage son can get glasses (he prescription changes every year so he needs new lenses and/or glasses). The second pair (replacement) a month later I ordered I paid for expeditated shipping. They still didn't arrive an no email. I called and Ivette took my call, I found out the glasses did not pass QC/QR check and they have to remake, don't you think I should know this? I then just upgraded his lenses as I knew it would take at least 2 weeks yet again. I asked for a refund for my expediated shipping of 11.99 and she said we couldn't send bad glasses out, I responded don't you think since this was your fault and I will not have my glasses for close to a month. She said no. And then responded they have lost my business and I will write a review reflecting my experience. I am over a level 10 on my google reviews and always fair. They will lose business from this. I hope that $11.99 keeps your business afloat from a customer who would have bought yearly glasses from you for both my kids. I now ordered a replacement pair as my son lost his in the ocean over 2 weeks ago from another company and paid less. Do not use this company!