Adorama Reviews
Reviews (135)
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Great place to shop!
I am very surprized to see reviews on here less than five stars! I wonder who actually wrote those reviews! I have been an Adorama customer for 25 to 30 years and have always been completely satisfied with Adorama’s service. Over that long a period I think only maybe once or twice have I experienced less than perfect sale but they always stepped up and correct what ever needed to be corrected! They have a great selection of products at very,competitive prices! Their shipping has always been super fast and the last 11 years I have lived across the country from them! They always have given back by helping people with their Adorama TV ! It’s free and a great source of information provided by professionals! Subscribe to them on Youtube and you’ll get to s of valuable videos free! They also have a Print service called Printique ! Their prints and albums are amazing! Sure they aren’t the cheapest in the print world but if you compare their pricing to other quality printers I think you’ll find their print and album prices more than competitive while offering high quality work! Do you really want to print your beautiful work on garbage just to save a few cents? Pro tip because I am still laughing at the boomer’s review above ! If you don’t want to get woken by your email then turn off notifications or silence your phone at night! I have no affiliation with Adorama other then being a long time customer! I Highly Reccomend Adorama!
2 new rp-8060fa klipsch speakers arrived damaged
Update - long story short Adorama was able to resolve this for me. I asked to speak with a manager and she immediately started processing the return of the damaged speakers. I originally ordered the speakers open box which I would not recommend because the packaging was subpar. I reordered them new and they were packaged in a way that made damage highly unlikely. I am now very happy with my speakers and I don’t think the deals adorama regularly offers can be beat. I ordered 2 new rp-8060fa klipsch speakers. They both arrived with major damage and I have been trying to resolve it now for 2 weeks. One of my speakers has a large hole in addition to scratches and dents in most of the corners. The other is the same but without the hole. The response from customer service was that the damage only looks cosmetic and they offered me $25 compensation. These are speakers that each cost over $1000. I don’t know why anyone would ever buy something new and then accept a damaged product. I am still trying to resolve this but wanted to warn others who may be considering ordering large speakers.
Adorama-Heaven for Photographers & Videographers
Adorama is a gem to deal with. I've been their loyal customers (both Adorama and Adoramapix) since 2008. I never ever had any issues. Their customer support is top-notch. They treat their customers with dignity and high respect. They are prompt and best of everything, they have amazing products at unreal prices. Thank you Adorama and Adoramapix for your existence. I'm sure there are millions more loyal fan like me. Absolutely fantastic. I've been Adorama customer since 2008 and never ever had issues with either ordering, shipping or quality of products. Their customer support is top-notch. They try their level best for customer satisfaction. Prices of Adorama brand Flashpoint products are too good to be true for the quality of products and value you get from them. Adorama is a gem of company to deal with who treat their customer with dignity and respect. They stand behind their products and I don't even think twice when ordering from them since they always stand behind their products. They don't take shortcuts unlike many other online retailers. Thank you Adorama for everything.
First purchase... Phenomenal!
First purchase from Adorama was stellar from start to finish! I was able to configure my Mac Studio and take advantage of a discount which Apple never gives. I had to get assistance during the order and had the great pleasure to work with Talon. It is a rarity these days to receive such courteous, knowledgeable help. I didn't have to go through a convoluted automated phone process that leaves you more frustrated than you were to begin with. Talon was available immediately, answered my questions and resolved my problem with a pleasant attitude. Finally, since my order had to be built, I was given an timeline of 5-6 weeks to receive my order. I was fine with that but when I received my order in less than 1/2 that time, I was beyond thrilled. Thanks so much Adorama for delivering a great purchase experience from start to finish! I will be a repeat customer.
I sent used gear in to be sold
I sent used gear in to be sold. I wanted one of my lenses back because I didn't like the estimated price. I never got the lens back.
Adorama never responded to me!!!
Hello Adorama, I have already filed a complaint against you with the BBB, and now I would like to draw your attention to Trustpilot as well as I have not received any response from their support regarding my trade-in (Trade-in number: 2327654). On February 15th, I traded in my Leica gear with Adorama to sell it through their platform. After receiving the prepaid UPS shipping label, I carefully packed and sent my gear to them. According to UPS tracking information, the package was delivered on March 5th. However, since that date, I have not received any communication from their trade-in team despite reaching out multiple times. I contacted Adorama’s support several times, and each time I was informed that the trade-in team would contact me, but they never did. On March 15th, I received an email notification stating that my package had arrived at their warehouse for inspection, but I have not received any further updates since then. Approximately one month ago, I called their support and was transferred to the trade-in team, who promised to contact me after 5 PM, but I never heard from them. It has been 2 months since the package was delivered, and I still have not received any updates despite my numerous attempts to communicate via email and phone calls. I am now reaching out to BBB and Trustpilot in the hope that Adorama will address my concerns. If they do not respond or resolve my issue, I will consider taking legal action. If someone from Adorama reads this, I urgently request either a payout or the return of my gear. The lack of communication and unfulfilled promises from their team have been extremely frustrating. Thank you.
First time Adorama purchase
I’m leaving this review for people who may be skeptical about purchasing like I was. Bought an R6 mark ii, which was my first ever Adorama purchase, so I was uncertain what to expect. Of course, I did my own research—looked at various product reviews, watched YouTube reviews, and talked to friends who’ve used Adorama—and it all checked out, but you never really know until you have your own experience. Happy to say that the reviews were accurate. Purchased my camera one afternoon and got it the next day around the same time. The packaging was great and so was the camera, extra battery and memory that came with it. So far, the camera’s working great, and I don’t have any complaints. I just got the camera yesterday so time will tell, but everything up til this point has checked out, and I’m sure the camera will work as expected.
Aankoop van lens
Ik ben op een interessante gebruikte lens gestuit en heb meteen financiering aangevraagd (en gekregen). Ik heb mijn bestelling geplaatst en kreeg de lens enkele dagen later al binnen. De levering was echt supersnel! Maar toen bleek dat ik per ongeluk de verkeerde lens had besteld (helemaal mijn fout!). Ik heb meteen contact opgenomen met de klantenservice via de chat. Ze hebben me geholpen om een retour te regelen en een verzendlabel af te drukken. Vervolgens werd ik doorverwezen naar iemand in de verkoop die me heeft geholpen bij het kiezen van de juiste lens. Dankzij hun deskundige en behulpzame personeel werd een potentieel negatieve ervaring omgezet in iets positiefs. De nieuwe lens is onderweg (weer echt heel snel!) en ik kan niet wachten om er een review over te schrijven, lol! Ik blijf zeker opnieuw bestellen!
Exellent experience in purchasing an exotic, high-dollar super-zoom Nikon lens.
I've been dealing with Adorama for decades. Over the years, I have acquired an extensive DSLR and mirrorless system. Adorama has always provided the equipment that I needed with excellent service and at competitive prices. I have purchased from their used department a few times to acquire very expensive, exotic lenses. My most recent purchase was for a Nikkor 180-400mm f/4.0 TC1.4. This lens retails for about $12,400, but Adorama provided a like-new lens for me at a savings of about $4,000. The sales rep (Lewis Arthur) was great and he offered excellent guidance plus additional benefits to sweeten the deal. I've purchased used, exotic lenses from Adorama previously and it has always been a win-win deal. I'll continue as an enthusiastic customer Adorama because it has always been a great experience.
Update!
I recently posted about a disappointing experience I had with Adorama, but I am back to share a very positive update. Following my complaint, Leah R from Adorama personally reached out to me to address the issues I faced. Her approach to customer service was nothing short of exceptional. Thanks to Leah’s efforts, we were able to resolve the issue in a manner that exceeded my expectations. It’s clear that she genuinely cares about the customers and goes above and beyond to ensure their concerns are addressed. I want to extend my personal thanks to Leah for her outstanding service. It’s employees like her that make a difference and show the true values of a company. Thank you, Leah, for turning my experience around!
Disappointing Experience with Adorama - Poor Customer Service and Unfair Practicesv with Adorama has been…
My experience with Adorama has been nothing short of disappointing and frustrating. I purchased a used computer from them, only to find out shortly after that the GPU was faulty. Seeking assistance from Geek Squad confirmed my suspicions. When I reached out to Adorama regarding the issue, I was met with a series of obstacles. Firstly, they insisted on me returning the entire computer package, rather than just the faulty GPU, for assessment. Despite my concerns about potential damage during shipping, I complied. Their subsequent assessment conveniently blamed the shipping process for damaging only the GPU, absolving them of responsibility. Instead of owning up to providing a faulty product, they shifted the blame onto the shipping company, leaving me to deal with the repercussions. Moreover, Adorama's handling of the insurance claim with the shipping company was disappointing. It seemed they were hoping the shipping company would foot the bill for a new GPU, rather than taking responsibility themselves. I was even required to provide evidence of the insurance payout, adding further frustration to the situation. To add insult to injury, Adorama now expects me to pay for the return shipping of my useless computer, despite doing nothing to resolve the issue or provide fair compensation. Overall, my experience with Adorama has been characterized by poor customer service, unfair practices, and a lack of accountability. I would caution others against purchasing from them, as their after-sales support leaves much to be desired.
If I could give them 0 stars I would
If I could give them 0 stars I would! I ordered a used Fujifilm camera, rated E+. The camera arrived to my house in a box that was completely destroyed with only 2 layers of bubble wrap around the camera itself. To add, the camera was much smaller than the box, so it most defiantly shook around A LOT! When I contacted the customer service department they said they could offer me a partial refund, to pay for someone to examine the camera and ensure nothing was damaged internally. After several follow up calls and no answer for 9 days, they told me this shipping quality was "normal" and I would not be getting any refund. Once I spoke to the customer service agent to discuss this, they hung up on me. Terrible company, terrible customer service. I will never ever purchase form them again.
Dependable and comprehensive
My experiences with Adorama have been positive. Each time I purchase from them, whether new or used, the quality surpasses expectations. Their customer service team is really helpful, ready to assist or resolve any issues promptly. Deliveries from Adorama arrive quickly.
Room for improvement
I had difficulty with the return process. I think it should be much smoother, especially if the wrong time is sent because it’s a slap in the face when I received the wrong item and have to go through hoops to return the item. I had to include pictures, provide serial numbers, etc. which if they did such a thorough check before sending the item we wouldn’t have this issue. Customer service manager did reach out and offer a $30 credit for the issue which I felt was generous for the time I wasted on the wait and return.
Changed the listing after purchase, sent me something different
I purchased a discounted DS923+ on Amazon from this company. They changed the listing after I purchased the NAS and changed my order without my permission to a 2TB SSD Instead of the initial order. When contacting them, they claimed it was a listing issue, but with a $1300 price tag before the discount I doubt that they were trying to sell an SSD. They canceled my order(because i contacted them early enough in the process) and would not send me the product I had purchased.
Camera purchase
Ik bestelde een camera en was aangenaam verrast toen die supersnel geleverd werd, ondanks mijn twijfels over de levertijd. Het product was precies wat ik verwachtte en ik waardeer het dat Adorama altijd alle details over de staat van gebruikte producten vermeldt. Ik ga zeker nog meer aankopen doen op deze website.
Terrible Customer Service
I was told a specific number over the phone that my camera was worth. I was selling my beloved camera to pay for my wedding. Then I get to the store and Eric is not there. Remember the name Eric here because he truly needs to be fired. I spoke with his coworker who then gave me a lower number. Then Eric returned and gave me an even lower number than his coworker. I explained to Eric that this was beyond ridiculous and why would I ask for a quote to begin with if he was going to lowball me this much and he knows its to pay for my wedding. Next time I am selling something I truly value, I will go to B and H. And hopefully they dont hire Eric after he is fired here. Someone please fire Eric. And if you are ever selling your things, do NOT speak with Eric as he does not care.
Adorama redeems themselves and restores my loyalty.
Update- Adorama made me whole. After managing to speak to customer service in the US, my issue was resolved within 24 hours. How a company responds to adversity speaks volumes about them. They took ownership and rectified the problem quickly Kudos! Shipped my lens into their used department, they have had the item for three weeks now and not a word, call, or email. I have called 4 times and spoken to customer service and each time you hear the same thing from the outsourced customer service center, we are not able to call or chat live with the used dept. We have escalated the issue and you will hear from someone in 48 hours, I have never heard from anyone.
Really poor customer service
I have placed three orders with Adorama and every single order has had an issue. Their customer service phone line doesn't seem to be working right now. And the responses you get from the chat never get followed up on. I will be taking all of my business to B&H in the future. Good luck to those out there ordering.
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Just got my new 3Pod tripod an
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